Emergencies we handle
- Burst and frozen pipes
- Active slab leaks
- Leaking water heaters and failed relief valves
- Sewage backing up into tubs, showers or yard cleanouts
- No water to the house
- Gas line leaks, once the utility has made it safe
Answered 24/7 · Same price after hours
Water where it shouldn't be? Call us first
Answered day and night, every day. A real person picks up, tells you what to shut off and sends a plumber at the same flat-rate pricing we use at noon.
What to do right now
Do this first
- Close the main shutoff. In most Waco homes it's in a box near the street by the meter, or a valve where the line enters the house, often near an outside hose bib or in the garage. A pier-and-beam house may have it under the house near the front.
- Shut off the water heater if that's the leak: gas valve to "off" or the breaker for electric, then close the cold valve on top.
- Open a faucet at the lowest point of the house to drain pressure off the lines.
- Take photos for insurance.
- Smell gas? Leave the house, don't flip switches, and call 911 or your gas utility's emergency number from outside.
Before a hard freeze
Hard freezes don't come every winter here, but when one does, houses built for the heat take the damage. Before a freeze: cover hose bibs, wrap exposed pipes in the attic, garage and under pier-and-beam homes, open cabinet doors on outside walls, and let faucets drip. If a pipe bursts, close the main and call us. Know where your main shutoff is before the cold arrives.
Emergency questions
Do you charge more on nights and weekends?
No. There's no overtime markup on emergency calls. The flat-rate quote you get on a Sunday at midnight is the same as a Tuesday afternoon. We'll tell you the diagnostic fee on the phone before we send anyone, and you'll get the full price in writing before any work starts.
How do I protect my pipes before a hard freeze?
Disconnect and cover outdoor hose bibs, wrap exposed pipes in the attic, garage and under pier-and-beam homes, and open cabinet doors on outside walls. On the coldest nights, let faucets drip on both hot and cold sides. Most important: know where your main shutoff is and make sure it turns before the cold arrives.
Leaking now?
Call (254) 555-0142